Lisa H Qsi

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Verified Reviewer

Satisfaction review

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Dial Corporation - Satisfaction review
Original review Sep 24, 2021
Dial soap brand name Coconut water. Gentle cleasnng skin car bar. This soap dried out my skin 1st time use. And the picture on package made me believe that it was a clear color soap and after buying it and looking at it , it is a blue color. My most concern is that my skin is very dry and scaley and slippery looking. Not happy at all !! Going to take another shower and use ivory soap. Yes I want a refund.
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Cons:
  • Scent
  • Quality of product
  • Looks

Preferred solution: Full refund

User's recommendation: No dont buy. Its false advertising

El H Biz

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Verified Reviewer
| map-marker Cumming, Georgia

Called customer service-guy hung up on me.

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Product not in shelf for at least 6 weeks. Called customer service. Guy hung up on me. Dial isn't looking to keep customers based on my experience. I called Customer Sevice number. Received "Customer No Service."
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Preferred solution: Dry Idea Roll On deodorant.

User's recommendation: Try another brand instead of Dial.

Carol H Ucl

Your soap is defective.

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Your soap leaves a layer of "a fat-like substance" that cannot be cleaned. It adheres to the bathtub, and is almost impossible to remove. We had to throw a brand-new 3M scrub sponges away. Money is scarce (COVID-19) and as an elderly senior citizen, I cannot use your soap. It could cause a slip and fall situation.
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Loss:
$5

Preferred solution: Full refund

User's recommendation: DO NOT WASTE YOUR MONEY. DO NOT BUY DIAL SOAP>

John J Hql

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Verified Reviewer
| map-marker The Colony, Texas

Terrible shipments

Dial Corporation - Terrible shipments
Dial Corporation - Terrible shipments - Image 2
Dial Corporation - Terrible shipments - Image 3
I have used Surf for over 10 years. Used to buy large boxes at Walmart. Stopped carrying. Ised to get at Sams, same. Costco, same. Started at Amazon but one problem rings throughout ALL shipping platforms-Lousy to unacceptable product arrival. Boxes split, product leaking from shipping container. Sometimes even noticed Before entry into house. Is there anywhere on Earth that knows how and cares to deliver product in an acceptable condition? I will probley have to switch to another product as I Can Not seem to get it here in one poece.
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Preferred solution: Correction to problem!

User's recommendation: Buy something else, in store!

Josh D Qus

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Verified Reviewer
| map-marker Burbank, California

Why did DIAL discontinue Magnetic body wash??

Im curious as to why you guys at DIAL stopped making the Magnetic body wash that one was my favorite. It was red and had a grey and red bottle. Will you ever start making it again??
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Anonymous
map-marker Delray Beach, Florida

Bad bar soap

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Dial Corporation - Bad bar soap
Why have you changed dial gold? I have repurchased 6 times in 3 weeks. Wasted my money. Fragrance is gone. Color of bars run from regular color but see through to an off white. After 20 years of being a customer I am very disappointed. You can keep the coupons I was promised and never received from the first time I called.
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2 comments
Guest

I agree - their bar soap is now a poor product. Over the years they attempted to save money in going from a rectangular bar to an oval bar and more recently to a bar with an arc cut out of the bottom and a depression in the top.

Now their bar soap turns to mush. Poor product quality leads to product demise.

You have lost me as a customer after decades. Look what happened to Sears

Guest
reply icon Replying to comment of Guest-2076483

Totally agree, Dial has changed their bar soaps, the color is different, they is no smell to the bars and they don't lather hardly at all. 40 year customer here and they ruined a great product.

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Rin Yfe
map-marker Lawton, Oklahoma

Product question

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I was on hold so lo get to speak to anyone. My question is about the Mens body wash called Magnetic that you discontinued. I did read about the *** that sued you guys over it claiming "they didn't meet women".. Ugh! I'm sorry, I just don't have a lot of patience for that kind of stupidity and I'm sorry that you guys even had to go to court over that. But I loved the Magnetic and I got so many compliments when I used it. Is there any way I can find it? Or do you have any other products that are similar in smell? Please help and I appreciate you sending me the Email. Kevin Nye Knyever@***.com
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Brenda R Ath

Can't find Tropical Escape Dial soap!

This is the only deodorant soap my husband uses that doesn't trigger my allergies. I literally cannot be in the car with him when he uses other brands and fragrances. Please bring it back. We are on our last bar and it won't last long.Keep complaining till they bring it back.
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Pros:
  • Love the scent
Cons:
  • Can never find it to purchase it

Preferred solution: Let the company propose a solution

Haruki Sgi

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Verified Reviewer
| map-marker Flushing, New York

Broken pump on body wash bottle

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Broken pump on bottle of Family Size Spring Water Body Wash after 2 uses. I love your product but this is the second time this has happened.
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Susan M Ljy

Soft soap

Love Dial Soap but lately I find the soap retains water and cracks in half when bar is about half used. I never leave my soap all wet or in a wet soap dish so I am not the culprit. I have about 22 bars in my cabinet and am hoping they will not all be soft and fall apart. My mother used Dial soap and I do the same. It smells so clean and fresh and the bathroom smells nice with Dials scent.
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Preferred solution: Let the company propose a solution

User's recommendation: Buy Dial soap,, has passed the test of time...

Chas Cfg
map-marker Shelton, Connecticut

What happened to Tropical Escape bar soap?

Have been using this for years and now cannot find it anywhere! I do not like other soaps can’t stand the smell.

This is the only one that doesn’t bother me. Please bring it back!!

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32 comments
Guest

Me too !! Dang it !! I loved that soap !

Guest

Please bring back Tropical escape.

Guest

Used it when I was in Iraq and Afghanistan via Amazon. Great soap! I should have had a couple cases shipped home before I get back.

Guest

Please Please Please bring back Dial tropical Escape bar soap.!!!!!!

Guest

Whomever made the decision to discontinue tropical escapes soap should now be working at a sewage disposal plant or equivalent!!!!!!

Guest

Boooo!!!! love this scent, please bring it back!!!

Guest

I agree, please bring this back!

Guest

They must have discovered a pallet of our favorite soap somewhere....because I just bought 20 bars on Amazon! Next day delivery, too!

I am SO EXCITED!!!

There wasn’t a message saying they were running out, either....but I would hurry. https://www.amazon.com/gp/product/B00PY3MIQW/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Guest

you can get it here https://www.amazon.com/Dial-Antibacterial-Tropical-Escape-Ounce/dp/B01ABM7MZC/ref=sr_1_1?keywords=dial%2Btropical%2Bescape&qid=157981****&s=beauty&sr=1-1&th=1 thats alot of soap though. but yeah what the *** i can't find it in stores anywhere.

the only scented soap i like.

i bought the spring water scent. i hope i like that.

Guest
reply icon Replying to comment of Guest-1813855

That site Amazon states this product is currently unavailable.

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Julie M Twm

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Verified Reviewer
| map-marker Phenix City, Alabama

About a bad product

a product i purchase I received thats advertised incorrectly
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Loss:
$17

Preferred solution: Full refund

Richard C Fzn

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Verified Reviewer

Unavailable

We've used Dial White Tea Glycerin soap for years and love it. Now, we can't find it anywhere. Help?!!!
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Pros:
  • Love the scent
Cons:
  • Can never find it to purchase it

Preferred solution: Let the company propose a solution

Linda C Epr

Look for another brand

Bring back Dial Tropical soap. As you know, Im one of millions of disgruntled customers. I am now looking for a new brand, sick of Dial.
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Cons:
  • Can never find it to purchase it
Reason of review:
Poor customer service

Preferred solution: Bring back Dial Tropical soap

1 comment
Machele Imf

Companies stop selling products all the time and their decision to do so with a particular one is usually based on sales. The ones selling well remain, the others go away.

carmen j Nkx
map-marker Springfield, Missouri

Dial Tropical Bar soap

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I have used this soap for 20 years. It isn't broke, stop fixing stuff. I am going to have to find a new soap to use, and it won't be anything of yours. You don't have anything I want. Bring it back!
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Reason of review:
discontinued item

Preferred solution: Deliver product or service ordered

1 comment
Guest

Why would you discontinue such a good product that is so popular with so many? None of your bar soap products appeal to me so I also will be searching for something I like in a different brand.